Sometimes you need advice over the phone without bringing your pet to the vet for various reasons and we can help using our TELEMEDICINE service. Simply send us a photo or a video.

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Vet Telemedicine

Sometimes you just can’t get your pet to a vet and you need help. We can help you!

Telemedicine involves you sending a photo or video for one of our veterinarians to have a look and try to make a diagnosis. If it is possible to make a diagnosis based on images and video, we are able to prescribe you medicine for your pet. You can come and pick it up or we may be able to mail it to you if you live remotely.


Great practice. Wonderful staff and vets. Murphy loves his visits

Sue Coles
Eaton Dog image

Why would you need Telemedicine?

  • You may be injured and unable to get out of the house?
  • You are unable to get your pet in the car.
  • It’s the same problem and you would like a repeat of medication.
  • You might live in a remote area many hours drive from your vet.
  • Your pet “doesn’t do it” when you go into a veterinary hospital.
  • Sometimes pets don’t like coming to the vet very much.
  • You have little children and it’s just too hard to get little kids and pets in the car and go to a vet.

What to expect

# 1

Call one of our friendly receptionists and we will make an appointment time for the vet to review your images or video.

What to expect

# 2

You will email or text the images and or video to us for the vet to review at the set time.

What to expect

# 3

We will make a mutually agreeable time for the veterinarian to call you to discuss the case.

What to expect

# 4

The vet may recommend treatments.
The veterinarian will dispense any medications your pet needs for you to collect at our reception on the same day or a convenient time for you to collect them.

What to expect

# 5

If we are unable to make a diagnosis from the images, unfortunately, sometimes we will have to ask you to bring your pet to the vet, but we WILL NOT charge you for another appointment.

We’re here to make your life easier. Telemedicine
makes your life easier.

Treendale PinCOVID safe
Treendale Pet medical

Social distancing is easy for pets and people in our spacious waiting areas.

08 9796 1388

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